ChessCentral Shopping Information

All products in stock are shipped within 24-48 hours (Business Days).

When you purchase, you will receive 2 emails from ChessCentral. The first will be your order confirmation, the second will be an email telling you that your order was shipped. You may also check under “My Account” for ship date and tracking number if you purchased tracking. We try to keep all products in stock. On the rare occasion a product will take longer than 48 hours to ship we will contact you by email.

Approximate Delivery Times for First Class/Air Mail	Average Business Days
United States	4-7
Canada	7-21
United Kingdom	7-21
Europe	7-21
Rest of World	7-21

Please allow 5-10 business days for U.S. delivery of all products and 7-21 days for most international delivery of software and CDs. If you have a time sensitive package, please use UPS. First Class mail and Priority have no tracking, no insurance, and are not guaranteed to arrive within the expected time frame.

International delivery of heavy books/products in boxes may take up to 6-8 weeks (surface) depending on the destination country. Many countries have a long delay in their Customs Clearance. We have no control over a shipment after it leaves our facility. If you have a time sensitive package to o be delivered outside the USA, please email us for courier options.

Shipping Rates USA and Worldwide

ChessCentral's shipping rates are the best deal around. It is easy to get your shipping costs before you checkout.

First, place all the items you would like to purchase in your cart (you may remove any and all items at any time – you are never obligated to purchase!). Then click the view your cart link, found in the upper right of all pages. You will then be able to select your shipping option whether you are shipping to a USA address or Worldwide.

USA

Shipping Service	Base Rate/ Additional Pound
Standard Mail: 4-7 Days, No Tracking, No Insurance, No Guarantee on delivery time	$3.95/$1.00
Priority Mail: 2-3 Days, No Tracking, No Insurance, No Guarantee on delivery time	$5.95/$1.00
UPS Ground: 1-5 Days Tracking, Insured. Guaranteed Delivery Time	$8.95/$0.95
UPS 3 Day: Tracking, Insured	$15.95/$3.50
2nd Day: Tracking, Insured	$17.95/$4.95
Next Day Air: Tracking, Insured	$28.95/$3.50

Canada

Air Mail: 7-21 Days, No Tracking, Not Insured	$5.95/$3.00
Global Priority Mail: 2-5 Days, No Tracking	$15.95/$4.00
Expedited: 2-5 Days, Tracking, Insured	$33.95/$3.50

Worldwide

Air Mail: 7-21 Days No Tracking, Not Insured	$6.95/$3.50
Global Priority: 5-7 Days, No Tracking, Not Insured	$14.95/$4.00
Global Express: 5-7 Days Tracking, Insured	$34.00/$4.00

Easy Returns

If you don't want it, we take it back - no questions asked. In other words, satisfaction guaranteed or your money back! If for any reason you are dissatisfied with a ChessCentral purchase, you can return it within 30 days (chess sets within 7 days of delivery) of purchase with a copy of the original invoice and in the original packaging for full purchase price refund. Software, DVDs and CDs must not be opened. Products must not be shop worn, or outdated. If the product is defective we will replace it free. We stand behind our products 100%! Please contact customer service before sending back a return for proper return address and instructions: email@ChessCentral.com

Chess Set and Chess Boards
Our sets and boards come from either the House of Staunton or Legacy. Both accept returned items. We will refund all but shipping charges (which range between $18-$30 depending on weight) and have a 10% repacking and restocking fee. This assumes that all returns are received in as-sent condition. Returns of chess boards are accepted, but be advised, that if not returned in mint condition we can not refund your money. Always, if a set or board arrives damaged, we will replace it free or refund your money. Please be sure to keep the shipping packaging.

Privacy Statement

All specific visitor information collected on this site is for internal purposes only and is not shared with, or sold to, any outside party. Click here to read the entire privacy statement

How Secure is My Information?

ChessCentral uses a secure shopping cart service to process all orders. We have put security measures in place to protect the loss, misuse or alteration of all information under our control. 1Volusion employs 64-bit SSL Strong Encryption for maximum security in data transfers - the highest level available on the Internet today. Stored data is secured by a real firewall and multiple levels of authentication checkpoints. The servers are housed in a high-security managed facility in the United States, with 24x7 live and remote monitoring. All orders are processed via a secure server (SSL) and credit card details will never be emailed.

How to Order

All transactions are in U.S. Dollars, with payment by Visa/MasterCard, Money Orders, or Personal Checks payable through U.S. banks.

To order by phone (Visa and MasterCard only):

Telephone: 704-814-0817 (leave message)
Fax: 704-814-0619

To order by mail:

ChessCentral
10612-D Providence Rd., Suite 480
Charlotte, NC 28277

Note that credit card purchases will show a charge by Pickard & Son/ChessCentral on the statement and will be charged at the time you order.

To order online (shopping cart):

Placing your order with ChessCentral is easy. Just follow these steps to order any of our great products online.

1. Click on any item you'd like to buy. You'll be taken to that item's Product Page. On the Product Page, you'll see a detailed description of that item.

2. Click "Add to Cart" to add that item to your Shopping Cart. If you want to buy more than one item, click Continue Shopping and repeat the first step. In your Shopping Cart you'll see the items you've added along with the total price. At this point you have some options:

* If you're changing the Quantity, use the Quantity box and click Recalculate (under the Total Price).

* If you're Removing an Item, click the X next to the Item and click Recalculate.

3. Click "Proceed to Checkout" when you're ready to place your order. You'll be taken to the Shipping Page to enter your billing and shipping addresses and credit card payment information.

4. Click "Place Order" for the last step. You will receive our Thank You page with your order and a confirmation e-mail for your records.

How Do I Contact You if there is a Problem?

If for any reason you need assistance please contact us by email (the quickest way):

email@ChessCentral.com

To contact by phone or fax:

Telephone: 704-814-0817 (leave message)
Fax: 704-814-0619

To contact by mail:

ChessCentral
10612-D Providence Rd., Suite 480
Charlotte, NC 28277

We should respond within 24 hours (almost always much sooner if by email). If you do not hear from us in that time please contact us again at:

chess@ChessCentral.com

Thank you for shopping ChessCentral!