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    • FAQ

    ChessCentral Chess International Shipping Information
     

    International Shipping Rates and 
    Delivery Times
    (Outside USA)

     
    International Shipping can be automatically calculated prior to submitting your payment information. On the View Cart page simply add items to your cart and select your Country  (for State and Zip Code you can use "ABC") and preferred shipping method from the drop down menu. You are never obliged to purchase.

    All products in stock are shipped within 24-48 hours (Business Days)

    When you purchase, you will receive 2 emails from ChessCentral. The first will be your order confirmation, the second will be an email telling you that your order was shipped. You may also check under “My Account” for ship date and tracking number if you purchased tracking.  We try to keep all products in stock. On the rare occasion a product will take longer than 48 hours to ship we will contact you by email.

    Approximate
    Delivery Times for
    First Class/Air Mail    		 Average
    Business Days
       
    Canada 7-14
    United Kingdom 7-14
    Europe 7-21
    Rest of World 7-21

    International packages may take longer due to your country's Customs clearance  If you have a time sensitive package, we can quote you a UPS International rate. Please email us at: email@chesscentral.com with your Country and Products.

    Shipping Rates USA and Worldwide

    ChessCentral's shipping rates are the best deal around. It is easy to get your shipping costs before you checkout.

    Canada

    Air Mail: 7-21 Days, No Tracking,
    Not Insured    		 $5.95/$3.00
    Global Priority Mail: 2-5 Days, 
    No Tracking    		 $15.95/$4.00
    Expedited: 2-5 Days, Tracking, Insured $33.95/$3.50

    Worldwide

    Air Mail: 7-21 Days No Tracking,
    Not Insured    		 $6.95/$3.50
    Global Priority: 5-7 Days, No Tracking,
    Not Insured    		 $14.95/$4.00
    Global Express: 5-7 Days Tracking,
    Insured    		 $34.00/$4.00

    If you select a shipping method that is not insured, we can not be responsible for the shipments arrival.

    Shipping Methods

    Air Mail

    Air Mail for International products is offered by the US Post Office. This is an uninsured delivery method with no delivery time guarantee. By selecting this shipping method you acknowledge that we are not responsible for your package once it leaves our warehouse and will not be able to provide detailed tracking information. Your package will normally arrive 10 to 21 business daysafter it leaves our warehouse. Rates do not include charges for customs clearance, brokerage charges. ChessCentral has been shipping Internationally for many years and tries to make sure that your package clears customs speedily with low, if any customs fees. But if customs fee does occur you will be required to pay these fees directly prior to receiving your package. If for any reason your package is returned to us you will be contacted.

    Global Priority

    Global Priority Mail for International products is offered by the US Post Office. This is an uninsured delivery method with no delivery time guarantee. By selecting this shipping method you acknowledge that we are not responsible for your package once it leaves our warehouse and will not be able to provide detailed tracking information. Your package will normally arrive 7 to 14 business days after it leaves our warehouse. Rates do not include charges for customs clearance, brokerage charges. ChessCentral has been shipping Internationally for many years and tries to make sure that your package clears customs speedily with low, if any customs fees. But if customs fee does occur you will be required to pay these fees directly prior to receiving your package. If for any reason your package is returned to us you will be contacted.

    Global Express Mail

    Global Express Mail International is offered by the US Post Office. Your package will normally arrive 5 to 10 business days after it leaves our warehouse. ChessCentral has been shipping Internationally for over 10 years and tries to make sure that your package clears customs speedily with low, if any customs fees. But if customs fee does occur you will be required to pay these fees directly prior to receiving your package. If for any reason your package is returned to us you will be contacted. Global Express Ppackages are insuredand tracked through www.USPS.com If your package is damaged or lost contact our customer care at: email@chesscentral.com. We will file a claim for you with the US Postal Service. It may take up to 45 days for an investigation to be completed. 

    Questions? Pleae contact email@chesscentral.com. We would be happy to help!

     
    How Do I Create an Account?
      1)  Click the "My Account / Order Status" link at the top right side of our site.
    2)  Enter your email address.
    3)  Select "I am a new customer".

    Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
    How to Edit your Account Information
      Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
    ChessCentral Shipping Information
     

    ChessCentral's Shipping Rates
    and Delivery Times

     
    Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and select your location and preferred shipping method from the drop down menu. You are never obliged to purchase.

    All products in stock are shipped within 24-48 hours (Business Days)

    When you purchase, you will receive 2 emails from ChessCentral. The first will be your order confirmation, the second will be an email telling you that your order was shipped. You may also check under "My Account" for ship date and tracking number if you purchased tracking.  We try to keep all products in stock. On the rare occasion a product will take longer than 48 hours to ship we will contact you by email.

    Approximate
    Delivery Times for
    First Class/Air Mail    		 Average
    Business Days
    United States 4-7
    Canada 7-14
    United Kingdom 7-14
    Europe 7-21
    Rest of World 7-21

    Please allow 5-10 business days for U.S. delivery of all products and 7-21 days for most international delivery of software and CDs. International packages may take longer due to your country's Customs clearance, we are not responsible for customs fees. If you have a time sensitive package, please use UPS. First Class mail and Priority have no tracking, no insurance, and are not guaranteed to arrive within the expected time-frame. ChessCentral will only be responsible for packages not arriving if you select a tracked and insured shipping method.

    Shipping Rates USA and Worldwide

    ChessCentral's shipping rates are the best deal around. It is easy to get your shipping costs before you checkout.

    First, place all the items you would like to purchase in your cart (you may remove any and all items at any time - you are never obligated to purchase!). Select your location and then click the "Recalculate" button under your total. You will then be able to select your shipping option whether you are shipping to a USA address or Worldwide.

    USA

    Shipping Service Base Rate/
    Additional Pound
    Standard Mail: 4-7 Days, No Tracking, No Insurance, No Guarantee on delivery time  $3.95/$1.00
    Priority Mail: 2-3 Days, No Tracking, No Insurance, No Guarantee on delivery time $5.95/$1.00
    UPS Ground: 1-5 Days Tracking, Insured. Guaranteed Delivery Time $8.95/$0.95
    UPS 3 Day: Tracking, Insured

    $15.95/$3.50
    2nd Day: Tracking, Insured $17.95/$4.95
    Next Day Air: Tracking, Insured $28.95/$3.50

    Canada

    Air Mail: 7-21 Days, No Tracking,
    Not Insured    		 $5.95/$3.00
    Global Priority Mail: 2-5 Days, 
    No Tracking, Not Insured    		 $15.95/$4.00
    Expedited: 2-5 Days, Tracking, Insured $33.95/$3.50

    Worldwide

    Air Mail:  No Tracking,
    Not Insured    		 $6.95/$3.50
    Global Priority: No Tracking,
    Not Insured    		 $14.95/$4.00
    Global Express: Tracking,
    Insured    		 $34.00/$4.00

    Questions? Please contact email@chesscentral.com. We would be happy to help!
    How to Recover a Lost Password
      Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
    How to Return my Product
      Please click here for more information on returning an item.
    There is a Mistake in my Order
      If you feel that there is a mistake in your order, or that you have received the wrong product, please contact customer service within 72 hours of receiving the package.
    Coupon and Discount Codes to Save Money
     

    Save Money with ChessCentral Coupon Codes and Discounts!


    At ChessCentral we love promotions, discounts and coupons! If you have a ChessCentral coupon code or use our online discount coupon, here's what to do. Simply add your item(s) to the virtual shopping cart, then enter the coupon code (or promotion code or discount code) in the box under the products in your cart. For example, during checkout click the "View Cart" page to see the "Coupon Code" box under your products. Enter the coupon code and click "Apply", then you'll see your discount appear under your total. 

    Please note that we cannot accept discounts after the purchase - all coupon codes must be used during checkout, at the time of purchase.
    When Will my Order Ship?
      Please see each individual product page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.