ChessCentral's Easy Return Policy
If you don't want it, we take it back - no questions asked. In other words, satisfaction guaranteed or your money back! If for any reason you are dissatisfied with a ChessCentral purchase, you can return it within 30 days (chess sets within 7 days of delivery) of purchase with a copy of the original invoice and in the original packaging for full purchase price refund.
Software, DVDs, CDs, Downloads
Software, DVDs and CDs must not be opened. Products must not be shop worn, or outdated and be in resalable condition. If the product is defective we will replace it free. We stand behind our products 100%! Downloads are non-refundable. Most downloads can be evaluated by joining our FREE to join Member's Area at www.FreeChessArea.com. Please contact customer service before sending back a return for proper return address and instructions:
email@chesscentral.com
Chess Set and Chess Boards
Our sets and boards come from either the House of Staunton or Legacy. Both accept returned items. We will refund all but shipping charges (which range between $18-$30 depending on weight) and have a 10% repacking and restocking fee. This assumes that all returns are received in as-sent condition. Returns of chess boards are accepted, but be advised, that if not returned in mint condition we can not refund your money. Always, if a set or board arrives damaged, we will replace it free or refund your money. Please be sure to keep the shipping packaging.
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