- Return Policy
ChessCentral's easy returns. You are welcome to return an item within 30 days of date of purchase, no questions asked. Please contact customer support through our Contact Us form for shipping instructions.
Please note the following:
Returned items must be received at the ChessCentral's warehouse in resalable condition with all boxes, parts, instruction booklets and manuals. Items that are shop worn or used are not returnable. You will not be reimbursed for any shipping or handling charges. If ChessCentral shipped the item(s) to you at no cost (Free Shipping) and you return that item(s) for a refund, the original shipping costs incurred by ChessCentral will be deducted from your return amount.
We will cover the cost of the return shipping only when we send the same item as a replacement for a defective product. Items that are returned and are non-saleable due to use, damage or missing parts will not be accepted and will be returned to sender. ChessCentral reserves the right to charge up to a 25% restocking fee if needed.
Computer Software and Videos that are distributed on Physical Media (eg. DVDs) can only be returned or exchanged if the product is in its original, shrinkwrapped packaging and has not been installed or used in any way. Once you open the packaging of a Computer Software or DVD title, it can only be exchanged for the same title if the original media is defective. There are NO exceptions to this rule. All Downloads are non-returnable.
ChessCentral will process your refund as soon as possible, but please allow up to 6 weeks to process your refund once it has been received. We cannot be responsible for delays caused by the mail or by your credit card company. We will refund you in the same manner in which you paid - by credit card or by check. If you have not received your refund after 6 weeks, please contact us at: firstname.lastname@example.org.
Thank you for shopping ChessCentral!